ITIL® (Version 5) Foundation Bridge

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Course Overview

The ITIL® (Version 5) Foundation BRIDGE Training course is designed for professionals who already hold ITIL 4 certification and need to transition efficiently to ITIL (Version 5). The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 materials.

You will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital products and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasizes practical understanding and organizational relevance, enabling immediate application of ITIL (Version 5) concepts.

Add the Membership above and receive these additional benefits:

  • 1-year PeopleCert membership + Subscription
  • 1 Free Exam Retake
  • Introduction to ITIL eBook

Who Should Attend

ITIL® 4 certification holders, at any level who want a quick and easy way to understand the key enhancements in ITIL® (Version 5) Foundation.

Course Objectives

    • Understand what has changed from ITIL 4 to ITIL (Version 5)
    • Apply the ITIL (Version 5) digital product and service management model
    • Understand the updated ITIL Product and Service Lifecycle
    • Use ITIL (Version 5) concepts to improve service delivery and collaboration
    • Understand value streams, governance, and continual improvement in ITIL (Version 5)
    • Prepare for and pass the ITIL (Version 5) Foundation certification exam

Course Outline

Module 1: Key Concepts of Digital Product and Service Management

  • Differences between ITIL 4 and ITIL (Version 5)
  • Digital products and digital services
  • Product and Service Lifecycle model
  • Value, outcomes, costs, risks
  • Utility, warranty, sustainability, user experience

Module 2: Service Relationships

  • Organizations, service providers, service consumers, and digital product vendors
  • Service relationship types
  • Service offerings and service journeys
  • Roles: sponsor, customer, user
  • Service quality, service levels, and SLAs

Module 3: The ITIL Value System

  • Components of the ITIL Value System
  • Purpose and value co-creation
  • Relationship between value system elements

Module 4: Governance

  • Purpose and role of governance
  • Governance of digital technology
  • Governance activities: evaluate, direct, monitor

Module 5: ITIL Guiding Principles

  • Overview of the seven guiding principles
  • Applying principles in different contexts
  • Interaction of principles and feedback

Module 6: Value Chain and ITIL Management Practices

  • Product and Service Lifecycle activities
  • Discover, design, acquire, build, transition, operate, deliver, support
  • Role of management practices
  • ITIL Official Practice Guides

Module 7: Value Streams: Mapping and Management

  • Core and enabling value streams
  • Value stream mapping
  • Value stream management
  • Workflow optimization and complexity thinking

Module 8: Continual Improvement

  • Continual Improvement Model
  • Role of continual improvement in ITIL
  • Applying improvement across the value system

Module 9: The ITIL Four Dimensions of Product and Service Management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External and internal influencing factors

Module 10: ITIL and AI

  • AI, GenAI, and agentic AI concepts
  • AI support across lifecycle activities
  • ITIL AI Capability Model
  • AI governance considerations

Module 11: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2

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Class Dates & Times

Class times are listed Eastern time

This is a 1-day class

Register for Class

Register When Time Where How
Register 06/08/2026 9:00AM - 5:00PM Online VILT
Register 07/13/2026 9:00AM - 5:00PM Online VILT
Register 08/14/2026 9:00AM - 5:00PM Online VILT
Register 09/17/2026 9:00AM - 5:00PM Online VILT
Register 10/19/2026 9:00AM - 5:00PM Online VILT
Register 11/09/2026 9:00AM - 5:00PM Online VILT
Register 12/14/2026 9:00AM - 5:00PM Online VILT

The classes listed are available to all United Training customers and does not reflect, in any way,
the availability or support of technology within the University of Maine System.