ITIL® (Version 5) Strategy Certification Training

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Course Overview

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.

Add the Membership above and receive these additional benefits:

  • 1-year PeopleCert membership + Subscription
  • 1 Free Exam Retake

Who Should Attend

  • Leaders with strategic responsibility at all levels of the organization.
  • Professionals with tactical responsibility for implementing strategy.
  • Professionals with operational responsibility for supporting strategic objectives.

Course Objectives

    • Ensure strategic capabilities are fit for purpose and support the organization’s vision and mission.
    • Formalize and develop existing strategic capabilities with clearer governance and communication.
    • Improve the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management.
    • Provide clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.

Course Outline

Module 1: Key ITIL® terms and definitions

  • 1.1 Key concepts of ITIL®
  • 1.2 Key concepts of ITIL® Strategy
  • 1.3 Strategy across the ITIL® Four Dimensions

Module 2: The ITIL® Strategy Management Model

  • 2.1 Introduction to the ITIL® Strategy Management Model
  • 2.2 Strategy development
  • 2.3 Strategy implementation
  • 2.4 Sustainable strategy management

Module 3: Strategic capabilities

  • 3.1 Leadership
  • 3.2 Communication
  • 3.3 Innovation
  • 3.4 AI governance
  • 3.5 Organizational Change Management (OCM)
  • 3.6 Digital ethics
  • 3.7 Complexity thinking
  • 3.8 Portfolio management
  • 3.9 Risk management
  • 3.10 Sustainability

Module 4: ITIL® and other frameworks

  • 4.1 ITIL® and DevOps
  • 4.2 ITIL® and PRINCE2

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Class Dates & Times

Class times are listed Eastern time

This is a 3-day class

Class dates not listed.
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The classes listed are available to all United Training customers and does not reflect, in any way,
the availability or support of technology within the University of Maine System.