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Course Overview
Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce waste, increase operational efficiency, and enhance productivity. This course is for anyone who needs the skills to improve and/or manage business processes. This course is part of the Business Process Management (BPM) certificate program.
This course has been approved for 14 PDUs | 14 CDUs
Who Should Attend
This course is for anyone who needs the skills to improve and/or manage business processes. Participants will learn to analyze existing processes, design new processes, and determine how to measure and track process performance. This course is part of the Business Process Management (BPM) certificate program.
Course Objectives
- Describe an industry-standard Business Process Management framework and how BPI fits into it
- Practice various techniques for analyzing the root cause of process problems
- Determine appropriate metrics for analyzing business processes
- Use three standard principles to optimize process design
- Identify key metrics for the ongoing monitoring and reporting of process performance and efficiency
Course Outline
Business Process Improvement (BPI) Overview
- Framework for business process management (BPM)
- Business process improvement challenges
- Case for business process improvement
- Business process improvement benefits
Process Measurement
- Analysis and metrics overview
- What to measure
- Benefits of measurement
- Data types – attribute and variable
- Data variation and data collection
Process Analysis
- Analysis key concepts, steps, and challenges
- Analysis Tools / Techniques Process Design
- Process Design Principles
- Time optimization Techniques
- Quality Optimization Techniques
- Value Optimization Techniques
- Common Design Flaws
Process Transformation
- Identify transformation tasks
- Four stages of change
- Resistance to change
Process Performance Management
- Data management
- Displaying data