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Course Overview
Collaborative environments largely rely on influence, not authority. Participants will learn and practice tips, tools, and techniques to influence others. Organizations with effective influencers enjoy better collaboration among stakeholders, improved trust among team members, and greater ability to move the organization forward to achieve business goals.
This course has been approved for 7 PDUs | 7 CDUs
Who Should Attend
This workshop is designed to quickly provide essential influencing skills for business analysts, project managers, sponsors, business clients, team members, ScrumMasters, Product Owners, and anyone who needs to influence others.
Course Objectives
- Develop working definitions of terms used in influencing.
- Learn the basic underpinnings of influencing.
- Define trust and discuss why building trust is critical to influencing others.
- List and understand various influencing tactics and techniques.
- Use various stakeholder analysis tools to understand the key stakeholders you need to influence.
- Understand courage and discuss the importance of courage in influencing others.
Course Outline
Influencing Key Concepts
- Key influencing terms & concepts
- Key influencing concepts
- Influencing network diagram
- Influencing formula
Trust
- Trust defined
- Types of trust
- Covey’s four cores of credibility
- Trust-building and “busting” activities
- Restoring trust
Preparation
- Analyzing stakeholders
- Currency preferences
- Influencing tactics and techniques
Courage
- Why courage is needed to influence
- Barriers to courage
- Finding the courage to influence