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Course Overview
Discover how to increase access to care and build patient trust with Health Cloud. In this 4-day instructor-led course, learn how to configure personalized Health Cloud solutions, including appointment management, virtual and home-based care, insurance verification, clinical visit support, and sales and inventory management. Implement custom care plans and programs that account for social determinants and care gaps, use OmniStudio components to automate care management processes, and integrate external systems with Health Cloud in order to deliver comprehensive, equitable healthcare experiences that improve patient outcomes, meet global compliance standards, and reduce costs.
Who Should Attend
- This course is designed for experienced administrators who are responsible for implementing Health Cloud solutions. This is also a great course for partners interested in earning their Health Cloud Accredited Professional credential.
Course Objectives
- Explain core capabilities and benefits of using Health Cloud.
- Navigate key Health Cloud features and functionality.
- Create and maintain Health Cloud user licenses, profiles, and permission sets.
- Reference the Household Data Model to correctly illustrate object relationships.
- Use the Clinical Data Model to ensure Fast Health Interoperability Resources (FHIR) v4.0 compliance.
- Configure personalized Health Cloud solutions for Payers, Providers, Pharma, and MedTechs.
- Customize assessments, care plans, and care programs based on social determinants, care barriers, and care gaps, among other considerations.
- Use OmniStudio components and tools to automate health operations processes and customize the Health Cloud user interface.
- Integrate external systems with Health Cloud.
- Harmonize external system data into Health Cloud using Salesforce Data Cloud.
- Streamline external system integration processes using Health Cloud Accelerators.
Course Outline
1. Introduction to Health Cloud
- Define Health Cloud
- Discover Health Cloud Solution Components and Features
- Examine Health Industry Use Cases
- Explore Benefits of Implementing Health Cloud Solutions
2. Health Cloud for Users
- Enable Necessary Tools and Packages for Health Cloud Users
- Manage Health Cloud User Licenses, Profiles, and Permission Sets
3. Health Cloud Data Modeling
- Implement Custom Person Account Record Types
- Identify Health Cloud Data Modeling Best Practices
- Reference the Household Data Model to Illustrate Object Relationships
- Build Custom Actionable Relationship Management Graphs
- Apply the Clinical Data Model to Support FHIR v4.0 Compliance
4. Patient 360
- Define Patient 360
- Configure Patient 360
- Build Custom FlexCards to Display Patient Data
- Implement Custom Enhanced Timelines
5. Care Access Improvement
- Configure Provider Search
- Populate Provider Search Using Data Processing Engine
- Monitor Search Data Updates
- Automate Referral Management Processes
- Implement Intelligent Appointment Management
- Enable Virtual Care
- Configure Home Health for Field Clinicians
6. Patient Care Coordination
- Build Custom Assessment Templates Using the Discovery Framework
- Use Social Determinants of Health to Identify Care Barriers
- Construct Care Plan Templates to Support Standardized Care Plans
- Create Integrated Care Plans to Support Assessment-Based Care Plans
- Build Custom Care Plans That Compensate for Care Gaps
- Set Up Care Programs and Enroll Patients
7. Health Insurance Solutions
- Configure Provider Network Management
- Implement Utilization Management Processes
- Automate Benefits Verification
8. Process Automation
- Identify Health Cloud Process Automation Tools
- Customize the Patient Identity Verification Flow
- Automate Decisions Using Business Rules Engine
- Examine Health Cloud Expression Sets
- Customize Assessment Flows with OmniScript
- Create Smart Interfaces Using FlexCard States
- Build Custom Forms and Templates Using DocGen
9. Sales and Inventory Management
- Configure Advanced Account Forecasting and Sales Agreements
- Customize Processes to Manage Surgical Case Visits
- Implement Inventory Management
10. System Integrations
- Identify External Systems Commonly Integrated with Health Cloud
- Review Applicable Integration Standards and Considerations
- Determine Available OOTB Connectors, APIs, Data Mappers, and Integration Procedures
- Harmonize External System Data in Health Cloud Using Data Cloud
- Use MuleSoft Direct to Integrate with Health Cloud
- Streamline External System Integrations Using Health Cloud Accelerators