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Course Overview
This five-day, instructor-led, hands-on course is designed for government IT professionals seeking to master Webex Devices, Meetings, and Messaging administration, as well as a Calling overview. It is tailored to provide the essential skills for provisioning, managing, monitoring, and troubleshooting within the Webex platform. Highlighting Cisco's cloud collaboration strategy, the course emphasizes a unified user experience across Cisco devices and software applications. Participants will gain practical experience with the Webex Control Hub, learning to leverage its comprehensive insights into usage, diagnostics, and performance.
Who Should Attend
- Government Network Engineers: Professionals responsible for designing, implementing, and maintaining Webex network infrastructure, including Meetings, Messaging, and Calling.
- Government System Administrators: Individuals who manage and configure network systems, ensuring reliable operation of Webex Meetings, Messaging, and Calling.
- Government Telecommunications Specialists: Experts who specialize in the deployment and maintenance of telecommunication systems, including Webex Meetings, Messaging, and Calling.
- IT Professionals in Government Agencies: Those working within government agencies who require secure and reliable Webex Meetings, Messaging, and Calling systems that comply with specific governmental standards.
- Government Technical Support Staff: Personnel providing technical support for Webex Meetings, Messaging, and Calling and associated telecommunication systems.
- Cisco Certified Professionals: Individuals holding Cisco certifications aiming to deepen their expertise in Cisco Unified Communication Manager and Cisco Unified Border Element configurations.
Course Objectives
- Webex Overview
- Network Assessment and Planning
- Webex Room Systems
- Webex Control Hub Management
- On-Premise Device Management
- Webex Directory Synchronization and Single Sign-On
- Azure AD Integration with Webex
- Webex Meetings Management
- Webex Calling Overview
- Webex Messaging Management
- ThousandEyes Integration with Webex
- Webex Device Macros
- Cisco Spaces Integration
- Digital Signage Management
- Monitoring and Troubleshooting Webex Environment
Course Outline
1. Webex Overview:
- Students will discuss the Webex platform and understand the suite of communication and collaboration tools for facilitating video conferencing, meetings, calling, webinars, and real-time messaging among users. It aims to enhance productivity and connectivity in government organizations. The platform supports seamless collaboration across different devices and operating systems, offering features such as high-definition video and audio conferencing, screen sharing, file sharing, and interactive whiteboards.
2. Network Assessment and Planning:
- A crucial task that provides a comprehensive approach to assessing current network infrastructure, identifying potential bottlenecks, and planning for scalability to support advanced Webex services. This module covers techniques for evaluating network readiness, including bandwidth capacity, latency issues, and reliability. Participants will learn how to create a detailed network design that accommodates Webex technologies, ensuring a high-quality user experience. The focus will be on practical strategies for implementing network upgrades, quality of service (QoS) settings, and ensuring secure, resilient connectivity for all Webex communications.
3. Webex Room Systems:
- Participants will learn to deployment, and management of Webex Room Systems, tailored for government settings. Participants will learn about the different types of Webex Room Systems available, how to choose the right systems for various meeting space sizes and needs, and best practices for installation and configuration. This module also covers integrating room systems with the overall Webex environment, ensuring seamless communication experiences, and leveraging advanced features such as intelligent video analytics, voice commands, and environmental controls to enhance meeting efficiency and participant engagement.
4. Webex Control Hub Management:
- Participants will learn to provision and manage the Webex Control Hub, an administration tool for configuring Webex services, ensuring they can effectively oversee and adjust the platform according to organizational needs.
5. On-Premise Device Management:
- The course covers registration and management of on-premise devices within the Control Hub, facilitating seamless operation and integration within the Webex environment.
6. Webex Directory Synchronization and Single Sign-On:
- Participants will learn to configure Directory Synchronization and Single Sign-On (SSO) functionalities within the Webex ecosystem, particularly emphasizing their importance in streamlining user management and enhancing security across governmental organizations. Directory Synchronization is highlighted as a critical feature for automatically updating and maintaining user information in Webex, directly mirroring changes made in the organization\'s on-premises Active Directory or cloud-based directories. This synchronization ensures that user accounts and groups are consistently aligned with the organization’s current structure, facilitating easier user management and access control.
7. Azure AD Integration with Webex:
- Participants will learn to integrate Azure Active Directory (Azure AD) with Webex, highlighting the benefits of using Azure AD for centralized cloud-based identity and access management. Participants will learn how to configure single sign-on (SSO), conditional access policies, and user provisioning between Azure AD and Webex, ensuring a secure and efficient authentication process. This module will cover the technical steps for integration, best practices for managing user identities and groups, and strategies for leveraging Azure AD features to enhance security and compliance within the Webex environment.
8. Webex Meetings Management:
- This module provides insights into the efficient management, monitoring, and troubleshooting of Webex Meetings to secure and optimize communication channels.
9. Webex Calling Overview:
- Students will be provided an overview of how to manage, monitor, and troubleshoot Webex Calling, ensuring clear and reliable voice communications within the government infrastructure.
10. Webex Messaging Management:
- The course delves into the effective management, monitoring, and troubleshooting of Webex Messaging, enhancing team collaboration and productivity.
11. ThousandEyes Integration with Webex:
- Participants will learn to identify and diagnose Webex issues using ThousandEyes probes, a critical skill for maintaining high service quality and performance.
12. Webex Device Macros:
- The course will cover the creation and implementation of device macros for customizing and automating Webex device functionalities, aligning with specific operational requirements.
13. Cisco Spaces Integration:
- The course will cover the Webex integration of Cisco Spaces into the Webex environment. This segment emphasizes the management of physical spaces and their digital collaboration counterparts, facilitating a more integrated and efficient use of government facilities. It covers leveraging Cisco Spaces for room bookings, occupancy monitoring, and integrating physical security measures with digital collaboration tools.
14. Digital Signage Management:
- The course will cover the utilization of Webex devices for digital signage purposes. This module covers how to manage and deploy digital signage content across Webex devices, enabling effective communication of information, announcements, and alerts within government premises. It includes training on content management, scheduling, and customization options to meet specific informational and operational needs.
15. Monitoring and Troubleshooting Webex Environment:
- Focused on best practices and tools for monitoring and troubleshooting Webex services, this section ensures participants can effectively address and resolve issues, maintaining the integrity and security of government communications.