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Course Overview
The Webex Calling Dedicated Instance Overview (WEBEX-CALL-DI-OVERVIEW) course is a one-day instructor-led training designed for companies considering Webex Calling Dedicated Instance and its features. It\'s particularly beneficial for executives, managers, or newcomers to Webex, who are calling a dedicated instance. This course offers a comprehensive exploration of the capabilities of Webex Calling Dedicated Instance, making it an ideal introduction to the communication platform.
Who Should Attend
- Collaboration Administrators
- Collaboration Engineer
- Network Administrators
- Network Engineer
- Helpdesk Support Administrators and Engineers
- IT Staff and Managers
Course Objectives
- Webex Overview
- Webex Calling / Dedicated Instance Overview
- Webex Control Hub Administration
- Dedicated Instance Connectivity Options
- Webex Calling Dedicated Instance Administration Overview
- Discuss PSTN Options
- Discuss Dedicated Instance Call Routing Flows
Course Outline
Module 1: Introduction
- Course Goals
- Webex Meetings Basics
- Webex Training Basics
- General Administration
- Introductions
Module 2: Webex Overview
- Lesson 1: Webex Product Overview
- Lesson 2: Webex Calling Overview
- Lesson 3: Webex Meeting Overview
- Lesson 4: Webex Hybrid Services and Integrations
- Lesson 5: Webex Control Hub Monitoring Overview
Module 3: Webex Calling / Dedicated Instance Overview
- Lesson 1: Webex Calling Dedicated Instance Overview
- Lesson 2: Webex Calling DI Architecture
- Lesson 3: Webex Calling Dedicated Instance Devices
- Lesson 4: Enhanced Survivability
- Lesson 5: E911 for Dedicated Instance
- Lesson 6: Active Directory Integration
- Lesson 7: PSTN Options for Webex Calling DI
Module 4: Webex Control Hub Administration
- Lesson 1: Control Hub Overview
- Lesson 2: Organization Settings and Templates for Webex
- Lesson 3: Licensing
- Lesson 4: Adding Users
- Lesson 5: Webex Locations
- Lesson 6: Administration Panels
Module 5: Dedicated Instance Connectivity Options
- Lesson 1: Webex Dedicated Instance Connectivity Options
- Lesson 2: Webex Edge Connect
Module 6: Webex Calling Dedicated Instance Administration Overview
- Lesson 1: Webex Calling Dedicated Instance Administration Overview
- Lesson 2: Pre-Configuration
- Lesson 3: Deploying Endpoints In CUCM
- Lesson 4: Voicemail Thru Unity Connection
- Lesson 5: Cisco Emergency Responder (CER)
Module 7: Discuss PSTN Options
- Lesson 1: PSTN Options
- Lesson 2: Dedicated Instance Cloud Connected PSTN
- Lesson 3: Local Gateway
- Lesson 4: Voice Gateway Overview
- Lesson 5: Gateway Call Routing Components
Module 8: Discuss Dedicated Instance Call Routing Flows
- Lesson 1: Webex Calling DI Call Routing
- Lesson 2: Webex Calling DI Call Flows