Cisco Advanced VoIP Concepts (AVC)
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Course Overview
Advanced VoIP Concepts aims to enhance the knowledge of students who have already attended CLACE, CCCF, CLFNDU, or possess equivalent practical experience with Cisco Unified Communications Manager, Cisco Unity Connection, IOS gateways, and Cisco IP phones. The course is designed to be a lab-intensive learning environment that combines instructor presentations with live labs. All labs utilize live virtual machines for Cisco applications, in addition to physical routers and IP phones.
Who Should Attend
- VoIP Administrator
- VoIP Technician/Engineer
- IT support personnel
- Helpdesk support staff
Course Objectives
The advanced content will focus on Integrated Services Routers functioning as gateways and a Cisco Unified Border Element, Multi-Level Precedence and Pre-emption (MLPP), Cisco Meeting Server, Cisco IM and Presence Server, Cisco Jabber, and advanced troubleshooting techniques in Cisco Unified Communications Manager and Cisco Unity Connection.
Course Outline
- Analyzing and Troubleshooting Signaling and Media Protocols
- Describing the Cisco ISR as a Voice Gateway
- Configuring and Troubleshooting Cisco Unified Border Element
- Analyzing Quality Issues in Converged Networks
- Defining QoS and QoS Models
- Implementing Classification and Marking
- Configuring Classification and Marking on Cisco Catalyst Switches
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting Cisco Unified Communications Manager Availability
- Describing Call Setup Issues and Causes
- Troubleshooting On-net Single-Site Calling Issues
- Troubleshooting On-net Multisite Calling Issues
- Troubleshooting Off-net Calling Issues
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Class times are listed Eastern time
This is a 5-day class
Class dates not listed.
Please contact us for available dates and times.