Course Overview

Call Control Core Functions (CCCF v14) is an instructor-led course for system administrators and customers involved in the day-to-day operation of the Cisco Unified Communications Manager and Cisco Unity Connection products. CCCF is a lab-intensive course that introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, configuring Gateways, understanding the Dial Plan, and implementing Features. The course also covers Cisco Unity Connection administration features, options, and configuration settings.

Who Should Attend

• VoIP Administrator
• VoIP Technician/Engineer
• IT support personnel
• Helpdesk support staff

Course Objectives

• Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment
• Configure CUCM to support IP Phones
• Configure CUCM to route calls to internal and PSTN destinations
• Configure User accounts and multi-level administration
• Demonstrate the use of Self-Care Portal functionality
• Configure a T-1 PRI Gateway using MGCP
• Configure Cisco Unified Border Element to support PSTN calling
• Configure user features, including Hunt Groups, Call Pickup, and Call Park.
• Define the capabilities of and demonstrate the Bulk Administration Tool
• Define the SMART Licensing model for Cisco Unified Communications
• Demonstrate the use of the Unified Reporting tool
• Demonstrate the use of the Dialed Number Analyzer
• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Explore Cisco Unity Connection version features and functions
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Outline