Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5)

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Course Overview

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.

Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Who Should Attend

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

    • Course Objectives

    • Introduction to Voice Gateways
    • VoIP Call Legs
    • Dial Plan Implementation
    • Configuring Cisco Unified Communication Manager 12.5
    • Deploying Cisco VCUBE
    • Cisco Unified Border Element Implementation
    • Cisco Unified Border Element High Availability
    • Cisco Unified Border Element Security
    • Cisco Unified Border Element Monitoring and Troubleshooting

    Course Outline

    1 - Tools for Managing UC Collaboration

    • Prime Collaboration Deployment Manager Overview 12.5
    • Bulk Admin Tool (BAT)
    • Importing and Exporting Settings
    • Importing and Exporting Users
    • Importing and Exporting Phones
    • Phone Migrations
    • Unsupported IP Phone Models
    • CUCM Upgrades
    • Loading COP Files

    2 - Unified Communication Manager 12.5

    • Cisco Smart Licensing
    • Cisco Unified Communication Manager Overview
    • Cisco UCM Configuration
    • Redundancy
    • Services
    • Service Parameters
    • Enterprises Parameters
    • LDAP Integration
    • Endpoint Configuration
    • Creating and Modifying Phone and Configuration
    • Call Routing
    • Implementing Calling Privileges
    • Partitions and CSSs Configuration
    • Implementing Extension Mobility
    • Media Resources
    • Cisco Meeting Server
    • Troubleshooting UCM Features
    • CAR (CDR Accounting and Reporting) Tool
    • Reports
    • Dialed Number Analyzer
    • RTMT
    • Log Collection
    • Use RTMT to View Performance Counters
    • Troubleshooting Common Endpoint Registration Issues
    • Disaster Recovery System
    • Remote Site Redundancy

    3 - Gateway

    • Gateway Overview
    • Cisco H323 Gateways
    • Cisco MGCP Gateways
    • Cisco IOS SIP Gateways
    • Troubleshooting IOS Gateways

    4 - Cisco Emergency Responder (CER) 12.5

    • CER Overview
    • Emergency Notifications
    • CER Redundancy and Clustering
    • Integration with CUCM
    • Cisco Emergency Responder Administration Interfaces
    • Configuring Users and Role-Based System Access
    • Configuring Cisco Emergency Responder
    • Notification by IP Subnet
    • SNMP Overview
    • Adding new switches
    • Notification by Switch Port

    5 - Cisco Unified Communications Mobile and Remote Access (MRA)

    • MRA Overview
    • Expressway Edge
    • MRA Components
    • Certificates

    6 - Integrating Cisco Unified IM and Presence 12.5

    • IM&P and Jabber Overview
    • Configure Service Discovery
    • DNS Record Requirements
    • Install Cisco Jabber
    • Cisco Jabber in Softphone Mode
    • Set Up Cisco Jabber in Full UC Mode
    • Integrating CUCM Services for Jabber
    • Configuring CUCM Services for Jabber
    • Troubleshooting Jabber

    7 - Integrating Cisco Unity Connection 12.5

    • Cisco Unity Connection Overview
    • Cisco Unity Connection Integration Using SIP
    • Cisco Unity Connection Call Handlers
    • Configuring Search spaces and Partitions
    • Cisco Unity Connection Administration
    • Cisco Unity Connection Integration Troubleshooting Tools
    • RTMT
    • Using Port Monitor to Troubleshoot Voice Mails
    • Cisco Unity Audiotext Application
    • Unified Messaging

    8 - Cisco Meeting Server (CMS)

    • Introduction to Cisco Meeting Server
    • Configuring CMS
    • Configuring Meetings with CMS
    • Configuring Spaces with CMS
    • Scheduling Meeting with TMS

    9 - Cisco UCCX

    • Cisco Unified Contact Center Express Overview
    • Cisco Unified Contact Center Express Administration
    • Agents
    • Skills
    • Queues
    • Basic Scripting (Overview)
    • Finesse
    • Reporting
    • CUIC

    10 - Cisco Paging Server (InformaCast)

    • InformaCast Overview
    • InformaCast Administration
    • IP Phone Paging
    • Analog Paging
    • Multicast Requirements
    • Using InformaCast

    11 - Troubleshooting

    • Using Troubleshooting Methodology
    • Analyze the Troubleshooting Process
    • Troubleshooting Methodology in Complex Environments
    • Define the Problem
    • Gather Facts
    • Consider Possibilities
    • Create an Action Plan
    • Implement an Action Plan
    • Observe Results
    • Restart the Problem-Solving Process
    • Document Facts
    • Using Troubleshooting and Monitoring Tools
    • Cisco Unified Serviceability
    • Cisco Unified RTMT Performance Monitor and Data Logging
    • Trace File Collection
    • Troubleshooting Common Gateway and Endpoint Registration Issues
    • IP Phone Initialization
    • Common DHCP-Related and TFTP-Related Issues
    • Using Ping to Cisco IP Phones
    • Cisco Unified IP Phone Status Messages
    • Cisco Unified IP Phone Network Configuration

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    Class Dates & Times

    Class times are listed Mountain time

    This is a 5-day class

    Price: $4,395.00

    Class dates not listed.
    Please contact us for available dates and times.