Cisco Administering Cisco Unified Communications 12.x/14 (ACUCC)

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Course Overview

This is a 5-day hands-on one of a kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.x / 14.0 UC Deployment.

Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Use this course towards your Cisco Continuing (CE) Education Credits (40)

Who Should Attend

  • Network Video Engineer
    • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Course Objectives

    • Introduction to Voice Gateways
    • VoIP Call Legs
    • Dial Plan Implementation
    • Configuring Cisco Unified Communication Manager 12.5
    • Deploying Cisco VCUBE
    • Cisco Unified Border Element Implementation
    • Cisco Unified Border Element High Availability
    • Cisco Unified Border Element Security
    • Cisco Unified Border Element Monitoring and Troubleshooting

Course Outline

Module 1: Tools for Managing UC Collaboration 12.x / 14.0

  • Lesson 1: Cisco Prime Collaboration Deployment Manager Overview 12.x / 14.0
  • Lesson 2: Utilizing the Bulk Administration Tool (BAT)
  • Lesson 3: Migrating Phones
  • Lesson 4: Self Provisioning
  • Lesson 5: OS Command Line Tools

Module 2: Cisco Unified Communication Manager 12.x / 14.0

  • Lesson 1: Understanding Smart Licensing
  • Lesson 2: Cisco Unified Communication Manager Overview
  • Lesson 3: Understanding Administrator Interfaces
  • Lesson 4: Deploying Endpoints and Users
  • Lesson 5: Implementing Endpoints and Features
  • Lesson 6: Implementing Endpoint Addressing and Call Routing
  • Lesson 7: Implementing Calling Privileges
  • Lesson 8: MoH in Cisco Unified Communications Manager
  • Lesson 9: Implementing Conference Bridges
  • Lesson 10: Unified Communication Manager with Cisco Meeting Server Configuration
  • Lesson 11: Understanding Cisco Unified Communications Manager CAR Analysis and Reporting Tool Reports
  • Lesson 12: Understanding Cisco Unified Communications Manager Reports
  • Lesson 13: Using Troubleshooting and Monitoring Tools
  • Lesson 14: Understanding the Disaster Recovery System

Module 3: Cisco Unified Gateways

  • Lesson 1: Implementing PSTN Access Using MGCP Gateways
  • Lesson 2: Describing Cisco SIP Gateways
  • Lesson 3: Troubleshooting Common Gateway
  • Module Summary

Module 4: Integrating Cisco Unity Connection 12.x / 14.0

  • Lesson 1: Unity Connection Overview
  • Lesson 2: Creating Users
  • Lesson 3: Designing an Audiotext Application

Module 5: Integrating Cisco Unified IM and Presence 12.x / 14.0

  • Lesson 1: Cisco Unified Communications Manager IM and Presence Service Overview
  • Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Lesson 3: Integrating Cisco Unified Communications IM and Presence
  • Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Lesson 5: Implementing Jabber on CUCM
  • Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified Presence Components

Module 6: Cisco Unified Communications Mobile and Remote Access (MRA) 12.x / 14.0

  • Lesson 1: Cisco Expressway Series Deployment Options
  • Lesson 2: Implementing Unified Communications Mobile and Remote Access
  • Lesson 3: Expressway Server Certificates

Module 7: Cisco Emergency Responder (CER) 12.x / 14.0

  • Lesson 1: Cisco Emergency Responder (CER)
  • Lesson 2: Setup Cisco Unified Communications Manager

Module 8: Unified Contact Center Express (UCCX)

  • Lesson 1: Unified Contact Center Express (UCCX) Architecture
  • Lesson 2: Introduction to Scripting
  • Lesson 3: Using Cisco Unified CCX Reports

Module 9: Troubleshooting

  • Lesson 1: Overview of Troubleshooting and Monitoring Tools
  • Lesson 2: Troubleshooting Common Gateway and Endpoint Registration Issues

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Class Dates & Times

Class times are listed Mountain time

This is a 5-day class

Price: $4,395.00

Class dates not listed.
Please contact us for available dates and times.