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Course Overview
To harness the work done in organizations and to increase productivity, it is essential to understand how to model business processes. This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful.
This course has been approved for 14 PDUs | 14 CDUs
Who Should Attend
All projects introduce change into organizations which invariably change the way stakeholders work. Organizational change management is about helping people let go of old practices and embrace the new. This course is intended for anyone who needs to help stakeholders through their personal change transition.
Course Objectives
- Identify and describe the purpose and benefits of various Business Process Models.
- Understand how to model the enterprise through hierachy diagrams, value diagrams and value chain matrices
- Describe the importance of setting process boundaries and how it can make your modeling more productive.
- Learn to use process maps to discover, document, and communicate the processes.
- Create a variety of clear and consistent process models and understand when to use each.
- Develop primary and alternate paths for a process
- Leverage various notations that are used in process modeling and how to refine and confirm the process.
Course Outline
Business Process Modeling (BPM) Overview
- Process modeling overview
- List of process models
- Process modeling steps
- Process Definitions
Model Enterprise Context
- Hierarchy diagram
- Decomposition techniques, rules, and levels
- Value chain diagram and value chain matrix
Model Process Context
- Prepare for process modeling session
- Session Roles and responsibilities
- Scope diagram, SIPOC diagram, and variation list
Model Process Details
- Process notation
- Swim lanes
- Process maps with primary and alternate paths
- Handling alternative paths and variations
Refine Process Models
- Identify common mapping problems and how to correct them
- Determine the level of detail to display
- How to support process details in text
Confirm Process Completeness
- State chart (interaction) diagram
- Interaction matrix (CRUD)