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Course Overview
Discover how to prioritize business transformation and streamline business processes by building Salesforce hyperautomation solutions with MuleSoft. In this 5-day instructor-led course, learn how to manage Application Program Interfaces (API) with Anypoint Platform, implement Mule applications using Anypoint Studio, automate data integrations with MuleSoft Composer, automate customer service tasks with Einstein Bots, and create hyperautomation workflows using Salesforce Flow. Bridge the gap in capabilities by delivering end-to-end automation solutions that improve the employee experience, deliver value, and drive innovation.
Who Should Attend
- This course is designed for? advanced Salesforce administrators, consultants, and beginner developers and architects who are responsible for building automation solutions with Salesforce and MuleSoft tools. This is also a great course for anyone interested in earning their Hyperautomation Specialist credential.
Course Objectives
- Recommend Salesforce solutions that champion hyperautomation best practices.
- Use the MuleSoft Anypoint Platform to design, deliver, and manage APIs.
- Implement Mule applications to Anypoint Platform using Anypoint Studio.
- Publish, share, discover and reuse hyperautomation assets with Anypoint Exchange.
- Automate data integrations using MuleSoft Composer.
- Automate manual customer service tasks using Einstein Bots.
- Design MuleSoft Robotic Process Automations (RPA).
- Create hyperautomation workflows using Salesforce Flow.
- Build parallel multi-user and multi-step workstreams with Flow Orchestration.
Course Outline
1. MuleSoft API Designer
- Define an API Using API Designer and RESTful API Modeling Language
- Test an API with Mocking Service
- Add Request and Response Details
- Add an API to Anypoint Exchange
- Publish and Share an API
2. MuleSoft Anypoint Studio APIs
- Create a Mule Application Using Anypoint Studio
- Connect and Transform Data
- Create a RESTful Interface for a Mule Application
- Deploy an Application to CloudHub
- Create and Deploy an API Proxy
- Secure API Proxy Access with HTTPS and Policies
3. MuleSoft Robotic Process Automation
- Create and Evaluate a MuleSoft RPA
- Design an RPA
- Install and Set Up an RPA Bot
- Test and Publish an RPA
4. MuleSoft Anypoint Platform Access
- Configure Access to Anypoint Platform
- Import an API as a MuleSoft Service
5. Salesforce Process Automation
- Create Salesforce Flows
- Create MuleSoft Composer Flows
- Create a Flow Orchestration
6. Customer Service Automation
- Create an Einstein Chatbot
- Create an Experience Cloud Support Site
- Test an End-to-End Hyperautomation Solution